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FREQUENTLY ASKED QUESTIONS
Here are some helpful FAQs regarding the move to
the new system:
Q. Why are we making
a transition to a new system now?
A.
In sight of the recent problems our customers have been experiencing do
to the lack of reliable service by our data center provider (Navisite)
and in our efforts to continue providing and offering our clients the
best possible and most updated service, we will be transitioning to a
new, very reliable, and much improved data center provider, where we
will be able to offer our customers many new and exciting tools and
services, new updated packages and a completely revamped control panel,
security and spam protection tools. We are confident that you will find
the new system much more favorable.
Q. Will there be downtime associated with this move?
A. There should be none at all.
In essence, we will move your website over to the new system, while keeping your
current account active. Once we test your site and make sure
everything is working as expected, we will update the name servers
to point to the new website. If your domain name was not
registered with us, we will send you instructions on updating the
name servers at your current registrar. The switch will be seamless for you and your visitors.
We will not remove your old account until you are satisfied with the
functionality of your new hosting environment.
Q. Will I have to move my site myself?
A. No, our technical support operation
will move your site, including your email accounts, and databases and
all the contents of your website to the new system for you and you will
be
notified once the transition has been completed so that you may login to
your new site.
Q. What, if anything, will I need to do after the site is moved to the new servers?
A. Not much. The format for checking email is different on the new servers (see the "Important Stuff"
page), so if you use email software such as Outlook, Eudora, etc., you
will need to make some easy adjustments. This info will be provided to
you directly in the move announcements as well as posted online.
Depending on how your site is coded, you may also need to make
adjustments to configuration files for software that uses a database,
as the naming scheme is different on the new servers. We are ready to
assist with that and in many cases will take care of that as part of
the automated move we perform.
Q. Will everything work the same on the new servers?
A. For the most part, yes, but many things will work better. Check the "New versus Old"
feature comparison page for a look at the new set of tools you that will be
offered in the new environment. The new cPanel does everything you're used to and a whole lot
more. Also, the new servers are fully modernized, including newer
versions of PHP, MySQL, and other components. And a marked improvement has been
made in mail scanning and delivery. You should find a much better
overall experience with spam/junk mail. (Note: spam/virus scanning is now standard
on all accounts). The old OpenWebMail is replaced with your choice of 2 newer
programs, Horde and SquirrelMail. You get to pick which one you like
best.
Q. What incompatibilities/things to watch out for should I be aware of?
A. There are some, but not many. They are covered in detail on the "Important Stuff" page, but here is a summary:
- ASP is not available on the new servers
- SiteXpress will be left behind, although an alternative will be provided
- Some restrictions on email setup exist on the new server (no default "catch-all" address, no forwarding to certain ISPs)
Q. Will my customers/visitors notice a difference?
A.
They shouldn't - although the new servers will be fast and stable which
is a difference from the uncertain environment we've been experiencing
recently. Your web site will look & feel the same as it does now.
Q. How is this going to benefit me?
A. The new servers, in addition to being superior hardware-wise, are also in a data center that is
much more reliable and responsive.
The cPanel environment has many features our clients have been wishing
for as well. And because the servers are modernized, we can offer a
greater amount of resources and tools to all our clients. See the "New Plans" page which shows you the great new packages we're able to provide you with.
Q. Is the price going to change?
A. There should be no difference in your current pricing,
although our packages will offer much more for the same price. Your
package will automatically be upgraded to one of the the new packages,
which matches the features and resources closely. See the "New Plans"
page for details on the packages we will be offering.
Q. When will it be finished?
A. Our aim is to have all sites moved and active within one-two weeks
starting from 1st week on January.
Do you have a question that wasn't answered?
Please contact support
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rights reserved. SuperNova Networks |
